Tuesday, 25 September, 2018

Google Home and Chromecast suffer massive global outage

A graph showing two things an outage and a concentration of devices in the US... Source A graph showing two things an outage and a concentration of devices in the US... Source
| 30 June, 2018, 18:31

Google did not give any explanation for the issues, but is working on fixes.

Google confirmed there's a problem with both their smart speakers and the Chromecast, the plug-in video casting dongle for televisions. The Chromecast icon is missing from specific apps, and users are also unable to cast from the Google Home app.

But what's odd is that this bug isn't affecting everyone or every Google Home / Chromecast.

At some point last night, Google Home and Chromecast units across this fine Earth stopped working. It hasn't revealed any more information about the cause of this outage and precisely how many users have been impacted by it.

Some reports suggest that a broken software patch is to blame for this outage but Google hasn't confirmed that as yet.

As it would be nearly impossible to ignore all of the comments online from customers who are experiencing downtime, Google has acknowledged the issue and states that a fix is being worked on.


This outage seems to also affect devices with built-in Chromecast features like Android TV and select smart TVs.

Can't see your device in the Google Home app? If using a Google Home, "Hey, Google" commands were being followed by messages that the Home device is not yet set up, that a problem has been encountered, or a glitch occurred. I rebooted and reset.

"If you're still experiencing an issue after rebooting, contact us at Google Home Support".

It took Google more than 12 hours to come up with a fix for the bugs, which they announced on Wednesday afternoon PST and said would roll out automatically over the next six hours.

"We found a glitch with one of our backend systems and spent the day working hard to get everyone back up and running", the company said in the email.

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